FAQs

Orders

How do I place an order?
Browse our products, add the items you want to your cart and go to checkout. Enter your delivery details, select Cash on Delivery and place your order. You will receive an order confirmation by email.

Can I cancel or change my order?
Yes. Orders can be cancelled or changed within 24 hours of being placed, as long as they have not yet been shipped. Email us at support@leafzen.shop with your order number.

I didn’t receive an order confirmation email. What should I do?
Check your spam or junk folder first. If you still can’t find it, contact us with your name and phone number, and we will confirm your order.

Payment

What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. You pay in cash to our delivery partner when your order arrives.

Is there an extra fee for Cash on Delivery?
No. There is no additional fee for choosing Cash on Delivery.

What currency are your prices in?
All prices are in US Dollars (USD).

For more details, see our Payment Policy.

Shipping and Delivery

Where do you ship?
We ship to all 50 US states, including Hawaii and Alaska, and Washington, D.C. We currently do not ship to Puerto Rico, other US territories or international addresses. As payment is collected on delivery, we cannot deliver to P.O. Boxes or APO/FPO/DPO addresses.

How much does shipping cost?
Shipping is free on all orders.

How long does delivery take?
Orders are processed within 1–2 business days and delivered within 4–6 business days after dispatch. Total estimated delivery time is 5–8 business days.

Is there an order cut-off time?
Yes. Orders placed before 5:00 PM (ET) on a business day begin processing the same day. Orders placed after 5:00 PM, or on weekends and public holidays, begin processing the next business day.

Will I get a tracking number?
Yes. Once your order ships, we will email you a tracking number so you can follow your delivery.

Who delivers my order?
Orders are delivered by our trusted delivery partners.

For more details, see our Shipping Policy.

Returns and Refunds

What is your return policy?
You can return items within 30 days of delivery. Return shipping is free.

How do I start a return?
Email us at support@leafzen.shop with your order number and the item you want to return. We will send you return instructions.

How will I receive my refund?
As orders are paid in cash, approved refunds are issued as store credit or by bank transfer to an account you provide.

How long does a refund take?
Refunds are processed within 7 business days after we receive and inspect your return.

What if my order arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

For more details, see our Return & Refund Policy.

Products and Plant Care

Are your plants real?
Yes. Our pothos plants are live plants. As each plant grows naturally, size, leaf shape and variegation may vary slightly from the images.

How do I care for my pothos plant?
Place it in bright, indirect light, water when the top layer of soil feels dry and avoid overwatering. Care instructions are included on each product page.

Are pothos plants safe for pets?
No. Pothos is toxic if ingested. Please keep the plant out of reach of pets and children.

Are your garden tools suitable for beginners?
Yes. Our hand trowel, hand fork, watering can and hose nozzle are simple, manual tools designed for everyday home gardening.

Contact

How can I contact you?

We reply to all messages within 24 hours on business days.