Shipping policy

Last updated: October 30, 2026

Thank you for shopping with Leafzen. This Shipping Policy explains where we ship, how long delivery takes and what to expect after you place your order.

Shipping Area

We ship to all 50 United States, including Hawaii and Alaska, and Washington, D.C.

We currently do not ship to Puerto Rico, other US territories or international addresses.

As Cash on Delivery requires payment at the door, we cannot deliver to P.O. Boxes or APO/FPO/DPO addresses.

Shipping Cost

Shipping is FREE on all orders, with no minimum order value.

Processing Time

Orders are processed within 1–2 business days (Monday to Friday, excluding US public holidays).

Order cut-off time: orders placed before 5:00 PM (ET) on a business day begin processing the same day. Orders placed after 5:00 PM, or on weekends and public holidays, begin processing the next business day.

Delivery Time

  • Processing: 1–2 business days
  • Shipping: 4–6 business days
  • Total estimated delivery: 5–8 business days

Delivery times are estimates and start from the time your order is placed, subject to the cut-off time above.

Delivery Partners

Orders are delivered by our trusted delivery partners. Our delivery partner will collect the Cash on Delivery payment when your order arrives. Please have the exact amount ready.

Order Tracking

Once your order ships, we will email you a tracking number so you can follow your delivery. If you haven’t received your tracking number within 2 business days of placing your order, please check your spam folder or contact us.

Shipping Delays

Delivery may occasionally be delayed by events outside our control, such as severe weather, carrier delays or peak holiday periods. If we cannot ship your order within the time stated, we will notify you by email with a revised shipping date and give you the option to cancel your order. As payment is made on delivery, no charge applies to cancelled orders. For more information on your rights, see the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule.

Live Plant Shipping

Live plants are carefully packed to protect them during transit. A few leaves may shift or droop slightly after shipping, and most plants recover within a few days in bright, indirect light. Please unpack your plant as soon as it arrives. If your plant arrives damaged or in poor health, contact us with photos and we will arrange a replacement or refund, as explained in our Return & Refund Policy.

Incorrect Address

Please check your shipping address carefully before placing your order. If you notice a mistake, contact us within 24 hours and before your order ships so we can update it. We are not responsible for orders delivered to an incorrect address provided at checkout, but we will do our best to help recover them.

Failed or Refused Deliveries

Our delivery partner may contact you before delivery. If delivery cannot be completed after multiple attempts, or a Cash on Delivery order is refused, the order will be returned to us and cancelled. As no payment was made, no refund is needed. If you would like the order reshipped, please contact us.

Lost or Damaged Packages

If your tracking shows your order as delivered but you have not received it, please check with neighbours and around your property first, then contact us within 7 days of the delivery date. If your order arrives damaged, contact us as soon as possible with your order number and photos. We will work with our delivery partner to resolve the issue and arrange a replacement or refund.

Related Policies

Contact Us

For any questions about shipping, please contact us: