Refund policy

At Leafzen, we want you to be happy with your order. If something isn’t right, this policy explains how returns, exchanges and refunds work.

30-Day Returns

You can return most items within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused and in the same condition you received it.
  • The item should be returned in its original packaging, where possible.
  • Proof of purchase (your order number) is required.

Free Return Shipping

Return shipping is free. Once your return is approved, we will email you a prepaid return label and instructions. You do not need to pay anything to send your item back.

How to Start a Return

  1. Email us at support@leafzen.shop within 30 days of delivery.
  2. Include your order number, the item(s) you want to return and the reason for the return.
  3. We will reply within 24 hours on business days with your return approval and a prepaid return label.
  4. Pack the item securely and send it back using the label provided.

Please do not send items back without contacting us first, as we may not be able to match unannounced returns to your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us as soon as possible with:

  • Your order number
  • Photos of the item and the packaging

We will arrange a free replacement or a full refund, whichever you prefer. You will not be charged for return shipping.

Live Plants

Our pothos plants are live plants, so size, leaf shape and variegation may vary slightly from product images. These natural differences are not considered defects. If your plant arrives damaged or in poor health, contact us with photos and we will arrange a replacement or refund.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund is approved.

Approved refunds are processed within 7 business days. As our orders are paid by Cash on Delivery, refunds cannot be made in cash. You can choose to receive your refund by:

  • Bank transfer to an account you provide, or
  • Store credit for future purchases at Leafzen

Your refund will cover the full price paid for the returned item(s), including any sales tax charged. As shipping is free, there are no shipping costs to deduct.

Late or Missing Refunds

If you haven’t received your bank transfer refund after 7 business days, please check with your bank first, as transfers can take a few extra days to appear. If you still haven’t received it, contact us at support@leafzen.shop and we will look into it.

Exchanges

If you would like a different item, contact us to arrange an exchange. Once we receive your return, we will ship the new item free of charge, subject to availability.

Order Cancellations

Orders can be cancelled within 24 hours of being placed, as long as they have not yet been shipped. Email us with your order number to cancel. As orders are paid on delivery, no payment is taken for cancelled orders.

Refused Deliveries

If a Cash on Delivery order is refused at the door, it will be returned to us and cancelled. As no payment was made, no refund is needed.

Your Consumer Rights

This policy does not affect your rights under applicable US federal or state consumer protection laws. For information about consumer rights when shopping online, visit the Federal Trade Commission’s consumer site at consumer.ftc.gov. If we cannot resolve an issue with you directly, you can find information on consumer complaint options at USA.gov.

Related Policies

Contact Us

For any questions about returns or refunds, please contact us: